{"xsrfToken":"3bdc10a16ffa6637e7e1533c7c7fbb156015acc4_lout","branding":{"id":"1","key":"ts","name":"teachr support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#495ecb","headerLinkColor":"#ffffff","headerLinkHoverColor":"#2a3366","headerLinkHoverBGColor":"#2a3366","headerBadgeColor":"#2a3366"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bedadc57-fe95-4552-981d-217976d8bdbd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2ZhYjNjNi00Yzg2LTRhYzQtYmQ1Ni1kZDhiMGI5YmM5MTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJlZGFkYzU3LWZlOTUtNDU1Mi05ODFkLTIxNzk3NmQ4YmRiZCI6WyJyZWFkIl19LCJleHAiOjE3NTA3NzA3NjEsIm5iZiI6MTc1MDc3MDE2MX0.nfXT3jGL2r7ZhqOxbclWbguola4FAXGZkcQKbH2owTM&client=1cfab3c6-4c86-4ac4-bd56-dd8b0b9bc919&mode=fit","logoId":"bedadc57-fe95-4552-981d-217976d8bdbd","isLogoAvailable":true,"helpCenterTitle":"teachr.support","sharedPortalName":"teachr.support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"teachr.support","sharedPortalName":"teachr.support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#495ecb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2ZhYjNjNi00Yzg2LTRhYzQtYmQ1Ni1kZDhiMGI5YmM5MTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTA3NzA3NjEsIm5iZiI6MTc1MDc3MDE2MX0.i-3j0ZHZZtZSmakjWOfrUIR88aiso3h_hmypC8GWH44&client=1cfab3c6-4c86-4ac4-bd56-dd8b0b9bc919&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ts","projectId":10000,"serviceDeskId":1,"name":"teachr support","description":"<p>Welcome to teachr support. Create a support ticket below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"21","name":"Account Delete Request","descriptionHtml":"","callToAction":"Account Delete Request","introHtml":"<p>Account Delete Request</p>","icon":10550,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"27","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"25","name":"Report a translation error","descriptionHtml":"<p>Help us to make the translations on the website around teachr and the software better. Some of the translations have been translated automatically and we would appreciate if you can help us to fix these mistakes.</p>","callToAction":"Report a translation error","introHtml":"<p>Some languages were translated partially automatically, help us translate the languages.</p>","icon":10487,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[1],"key":""},{"id":"22","name":"Report Spam, Scam or inappropriate content","descriptionHtml":"","callToAction":"Report Spam, Scam or inappropriate content","introHtml":"","icon":10512,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[1],"key":""},{"id":"18","name":"Request a Refund","descriptionHtml":"<p>You can request a refund here if you have not yet taken the course and feel that the course violates teachr's policies. Please enter your correct email address that you used to purchase the course. Also indicate on which day you bought the course. An audit can take up to four weeks to complete. There is no right to reimbursement and your request may be rejected in case of doubt.</p>","callToAction":"Request a Refund","introHtml":"<p>You can request a refund here if you have not yet taken the course and feel that the course violates teachr's policies.</p>","icon":10484,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[7],"key":""},{"id":"28","name":"Request non-profit reduction","descriptionHtml":"<p>Non-profit organizations, charitable associations, preschools, kindergartens and daycare centers, voluntary organizations and non-profit schools can even use teachr commercially free of charge and for life. You will receive a 100% discount as a voucher from us, which you can redeem once we have reviewed your application. The mandatory fees for payment providers of 5% apply to the sale of courses and cannot be waived. Free courses can be offered at any time without restrictions.</p>","callToAction":"Request non-profit reduction","introHtml":"<p>Apply as a non-profit organization for the free use of teachr.</p>","icon":10509,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[7],"key":""},{"id":"26","name":"Solve a billing problem","descriptionHtml":"<p>Other issues with subscriptions, your statements, or general inquiries about Stripe and depositing and withdrawing as a course tutor.</p>","callToAction":"Solve a billing problem","introHtml":"<p>Other issues with subscriptions, your statements, or general inquiries about Stripe and depositing and withdrawing as a course tutor.</p>","icon":10484,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[7],"key":""},{"id":"24","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"16","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"7","name":"Onboard new students or participants (Individual Subscription)","descriptionHtml":"","callToAction":"Onboard new students or participants (Individual Subscription)","introHtml":"<p>Request access for new students or participants in your virtual campus. This service is only for Individual Subscription customers. For adding participants in your Virtual Campus you also can add new users in your Campus Management Administration.</p>","icon":10516,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>What should we do to improve teachr?</p>","icon":10528,"iconUrl":"https://teachr-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":3,"name":"Login & Accounts"},{"id":7,"name":"Courses and Payments"}],"orderMapping":{"1":[27,25,22,12],"7":[28,26,18],"3":[21,2],"6":[2],"2":[1],"4":[12,14],"5":[12,14]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2ZhYjNjNi00Yzg2LTRhYzQtYmQ1Ni1kZDhiMGI5YmM5MTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA3NzEzNjEsIm5iZiI6MTc1MDc3MDE2MX0.lG6cXJ9sImuhCj80_y7e2Uxrb-uKxjk4V7QzLTiu_qA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"1cfab3c6-4c86-4ac4-bd56-dd8b0b9bc919","tokenDurationInMins":20}},"sharedPortal":{"name":"teachr.support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=footer&xdm_e=https%3A%2F%2Fteachr-cloud.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIxN2YxYjE1Nzc0ZmFmODllZWFiOTg2OGFiYTI5OGFjOWE0MjcxNjkzZjAyZDQ0YzZmODIwYTBkYThmODliZWE5IiwiaXNzIjoiMzA0NTc0NmYtYmYyMi0zNDllLTgwMjktZmRiNmYxYjA1MTY4IiwiY29udGV4dCI6e30sImV4cCI6MTc1MDc3MTA2MSwiaWF0IjoxNzUwNzcwMTYxfQ.dgEbMaJCHnEgnxbF_WewEvnAs00niE8RsGDsYycltLk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjMwNDU3NDZmLWJmMjItMzQ5ZS04MDI5LWZkYjZmMWIwNTE2OCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvdGVhY2hyLWNsb3VkLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3RlYWNoci1jbG91ZC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJUUyIsImlkIjoiMTAwMDAifX19LCJleHAiOjE3NTA3NzEwNjEsImlhdCI6MTc1MDc3MDE2MX0.k4s6N4TCtbgJQm-DfRuBCrrGRYPSxRulwq8fZJZhyF8\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://teachr-cloud.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://teachr-cloud.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TS\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TS\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Etc/GMT\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://teachr-cloud.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}